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APR 13, 2016 - Huffington Post

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The 6 Essential Elements Of An Effective Apology

Based on his most recent statement of contrition, House Speaker Paul Ryan might be the best apology-maker in the public eye, according to the author of a new study on the art of effective apologies. Roy Lewicki, professor emeritus of management and human resources at the Ohio State University’s Fisher College of Business, points to the Republican congressman for an example ...

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